Texas, United States Dec 11, 2025 (Issuewire.com) - INEMSOFT, a global leader in mission-critical communications solutions, today announced it has been awarded a multi-year contract to modernize the dispatch infrastructure for a leading North American commercial airline. This significant RFP victory positions INEMSOFT to upgrade the carrier's legacy communications systems with the cutting-edge SEQUENCE® Console System and its most advanced console technology, SEQUENCE® Workspace, transforming the Operations Command Center (OCC) into a seamless, intelligent hub for enhanced safety, efficiency, and collaboration.
By deploying SEQUENCE® Workspace, the airline will transform its OCC with dispatcher-centric innovations that streamline workflows, reduce operational stress, and integrate seamlessly with existing enterprise systems—eliminating silos and enhancing collaboration. SEQUENCE® will support over 100 concurrent dispatch positions accessible via Windows desktop or web browser, with mobile access planned for Q3 2026. This capability empowers authorized ground operations and critical airline crews to share resources and operational data, easing OCC workloads during peak demand through ICAO/FAA-compliant software. Beyond future-proofing the carrier’s technology stack, this initiative elevates dispatchers—the unsung heroes of aviation—enabling them to focus on mission-critical priorities such as flight following, emergency coordination, irregular operations, and regulatory compliance.
"Winning this RFP is a testament to INEMSOFT's commitment to innovation and our deep understanding of airline flight operations dispatch needs. It also underscores our commitment to our customers for scalable, secured communications with FIPS 140-3 and JITC certification," said Allen Nemer, President of INEMSOFT. "Siloed communications and lack of integration with flight operations systems often create bottlenecks that amplify risks during weather disruptions or mechanical issues. SEQUENCE® Workspace eliminates those pain points, delivering a unified platform that modernizes communications with open integration while preserving the dispatcher's expertise. We're thrilled to partner with this airline customer to elevate their operations to new heights of reliability and resilience."
Key features of SEQUENCE® Workspace enabling this transformation include:
- Unified Radio, Telephony, and Conferencing: Built on SIP and WebRTC, it allows simultaneous monitoring of multiple VHF/HF channels (e.g., airport stations) with crystal-clear audio, alongside instant phone patches to pilots, maintenance, and ATC—without cumbersome hardware or device switching.
- Advanced Collaboration Tools: Features like Speed Dials, click or drag and drop to dial for quick contacts, Teams for grouped airport teams or responders, Active Rooms for persistent discussions, and Action Conference for automated emergency invites and shared logs, fostering OCC-wide teamwork and slashing response times for tarmac delays, reroutes, or crew legality checks.
- Flexible, Customizable Interface: Drag-and-drop and custom layouts, personalized colors/themes, role-based login, and component positioning reduce eye strain and cognitive fatigue. Available as a high-performance Windows desktop application or accessible through any web browser, featuring a Docker-based modular, high-availability server architecture for scalable IT management.
- Seamless Enterprise Integrations: Native compatibility with Zoom, Teams, and Web Services/Sockets engine for custom integration with flight operation systems such as SITA, Sabre Flight Plan Manager, Jeppesen JetPlanner, and NOAA for real-time data on flight plans, weather, and NOTAMs, ensuring dispatchers have a single-pane view.
INEMSOFT’s product roadmap incorporates AI-driven transcriptions, advanced device management, and airline-managed 911 and non-911 emergency collaboration—seamlessly connecting internal response teams with PSAPs during irregular operations, as well as flight, airport, or campus emergencies.
INEMSOFT, headquartered in Frisco, Texas, specializes in secure, scalable, and open standard communications technology serving industries from aviation, military, railroads to public safety, healthcare, and finance. INEMSOFT delivers solutions that connect people and technology for mission-critical success. For more information, visit www.inemsoft.com.
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